Frequently asked questions

No. nyfinepay is an independent company. We help you find your tickets and send your payment to the city. You can always pay the city directly, which may cost less.

The city charges 2% when you pay a ticket by credit card. We pass it on to the city and show it as its own line.

We submit your payment right after checkout and show the city's confirmation number as soon as it accepts the payment. The city says online payments may take 2 to 4 business days to show on its site, so keep your confirmation number. More on timing.

Very recent tickets can take a few days to show up (the city says up to three weeks). Double-check the plate and state, or try a summons number from the ticket. More help.

No. We only handle payments. To contest a ticket, use the city's hearing process before you pay. How contesting works.

Checkout is encrypted, and card details are typed into secure fields from our payment security provider, Evervault, instead of being stored by us. How we handle card data.

nyfinepay is operated by EXK Software LLC, a Wyoming limited liability company. Our address and email are on the contact page.

No. You search, choose your tickets and pay as a guest. There is no password to remember.

NYC parking violations, and speed (school zone), red light and bus lane camera tickets, as long as they are open and nothing is blocking payment. Types of tickets.

No. Moving violations written by an officer go through the state DMV's Traffic Violations Bureau, not the city. Parking ticket vs moving violation.

It is the 10-digit number beside the barcode on a parking ticket, and labeled NOL # or Notice # at the top right of a camera Notice of Liability. You can also search by plate and state. Where to look.

Yes. Every open ticket on the plate is listed and you choose which ones to pay. The total updates as you choose.

You can pay tickets for any plate you can look up, using a card you are authorized to use.

A ticket is shown as unavailable when it has a hearing scheduled, a payment for it is already in progress, nothing is owed on it, or we could not verify its number. The reason is shown on the ticket.

You pay the fines and the 2% credit card fee the city charges, both of which go to the city. We do not charge a service fee at this time. The exact total is shown before you enter card details. See the breakdown.

The city says it adds 2% to card, PayPal and Venmo payments, and charges nothing extra for electronic check or for payments by mail. The cheapest way to pay is often directly with the city. All the ways to pay.

Amounts come from the city's records at the time of your search and can change, for example when a late penalty is added. If the amount on a ticket has changed by the time we submit your payment, we show you the new amount first and do not charge the higher one without your approval.

No. The confirmation page shows the city's confirmation number and our reference. Save or screenshot it. The city's payment system may also email its own receipt to the address you entered.

Do not pay again. Sometimes the city accepts a payment but we lose the connection before we see the confirmation. Email support@nyfinepay.com with the reference shown on the page (it starts with NFP-) and we will check the outcome with you. More help.

Tell us right away with your reference. We pass duplicates to the city and help you follow up. What to do. Our refund policy has the details.

Use the city's own ticket status lookup, or search again on nyfinepay: we list only tickets with an amount owed.

No. Only the city can, through its hearing process. We do not give legal advice either.

The city says to pay or request a hearing within 30 days of the issue date to avoid late penalties. Deadlines and penalties.

The fines and the credit card fee are paid to the city. Pricing.

No. Your card number and security code are typed into encrypted fields from Evervault. Our records keep only the expiry date, the card brand and the last four digits. Security.

One essential cookie, nfp_sid, which keeps your search and order together for an hour. We do not use it for advertising or tracking. See our privacy policy.

Email support@nyfinepay.com and we will delete what we are not required to keep. Order records are kept as long as needed for accounting, tax, fraud prevention and dispute handling.